Department Manager - Womenswear (FTC)
We are currently recruiting for a Department Manager to join the Womenswear team in our Trafford store. This is a temporary role to cover a period of maternity leave.
Know The Role
At Selfridges it takes more than good figures to make a successful department. In this key role as Department Manager on our Womenswear division, you’ll make sure the area excels in every sense – not just sales, profit and costs, but team performance, customer service, stock and displays. In fact, you’ll look upon your department as your own personal business and take pride in its achievements.
Ultimately, your aim will be to create an extraordinary experience for customers and your team. That means upholding high standards; inspiring your people; and putting our values front and centre. With your flexible, hands-on management style, your department will be an example for the rest of the business.
Leading amazing teams across the store with the most exciting and unique products, you will report directly into the Sales Manager and manage a team of Brand Specialists, Sales Associates and Sales Consultants.
Know What We're Looking For
An experienced retail manager, you can lead teams in fast-moving, high volume department with complete understanding of a similar business. You will be an authority when it comes to customer service, and you will have previous experience of engaging other people to deliver your vision. Within this role you will need to feel confident in giving feedback to others, and you will need to demonstrate your passion and enthusiasm for creating an extraordinary customer and Team Member experience.
In addition, you’ll be highly organised, with excellent attention to detail and strong relationship management skills, an in depth knowledge of tailoring as well as complex alterations and dealing with customer service issues.
About The Company
We are a shop run on imagination: a place where the world’s most coveted brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.
We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability. In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for.
Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this. As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work.
This vacancy may be closed ahead of the advertised closing date should high volumes of applications be received.