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Accounts Payable Helpdesk Assistant (FTC 6 Months)
Job Reference selfridges/TP/72008/839
This job has been closed.
Number of Positions:
1
Contract Type:
Temp
Salary:
Competitive + Benefits
Working Hours:
37.5
Location:
Leicester,
Closing Date:
30/04/2019
Job Category:
Finance
Region / Division:
Leicester - Lakeside House
Job Introduction
Main Purposes: To help Selfridges suppliers understand and resolve accounts enquiries quickly and efficiently ensuring a high level of professionalism is maintained at all times.
A bit about the role
- Frontline contact for all suppliers
- Answer the phone within 3 rings using a polite and courteous tone, be pacey and positive
- To have good knowledge of Selfridges systems ensuring that the supplier is dealt with as quickly as possible, know your stuff.
- To interact with our suppliers and instil a sense of confidence in our processes, think customer.
- To ensure that the supplier has the call log reference relevant to the specific enquiry
- To provide any copy documentation that the supplier/concession requests in a timely manner, be pacey and positive
- Have the ability to control any situation with a supplier and diffuse it
- Think customer at all times
- Work effectively with the wider team to achieve desired result for the supplier.
- Show confidence and know your stuff in dealings with others.
- Appreciate workloads and time constraints that may affect team members, and deal with conflict in a professional manner, show respect and earn it in return.
- Maintaining accurate records of all enquires for KPI measures
- Log calls to the relevant member of the team ensuring all information is complete, own this information and deliver.
- To log all incoming faxes for the team ensuring the correct level of priority is applied
- Maintain strict 3 call rule- before transferring calls to the relevant member of the team.
- Adhoc duties
- Collating and compiling Intrastat information for the T/Leader
- Posting out of remittance advices and general information to suppliers
- Maintaining a tidy working environment e.g. Tidy Fridays
- Responsible for department faxing and collating
A bit about you
Key Skills:
- Excellent Communication Skills
- Resilient
- Good Timekeeping & Attendance
- Confident Telephone Manner
- Ability to Influence
- Understanding of Supplier Needs
- Willingness to learn
- Team Player