VIP Concierge Consultant

Job Introduction

Job Description

At Selfridges, our VIP Concierge Consultants create unforgettable moments for our most discerning clients. With a blend of discretion, expertise, and genuine warmth, you’ll deliver tailored experiences that go beyond shopping ensuring every visit feels truly exceptional.

As a Concierge Consultant, you will:

• Serve as the first point of contact for our VIP clients, delivering a seamless and personalised welcome.
• Work closely with the Deputy Head Concierge to ensure flawless service on the shop floor.
• Curate extraordinary experiences that exceed expectations, anticipating needs with curiosity and intuition.
• Resolve client concerns with discretion, empathy, and professionalism, knowing when to involve senior management.
• Share your expertise across Selfridges’ unique departments, inspiring customers and colleagues with your knowledge.
• Create and share stories that bring the Selfridges experience to life, leaving lasting impressions with every interaction.

A bit about you

• Communicate with clarity, confidence, and elegance when engaging with clients, colleagues, and managers.
• Represent the Selfridges brand as a true ambassador, building meaningful relationships within the luxury retail community.
• Demonstrate a client-first mindset, consistently delivering world-class, bespoke service.
• Adapt with ease to meet the unique needs of every client, ensuring each receives a highly personalised shopping journey.
• Take initiative to go above and beyond expectations, offering thoughtful touches and tailored services whenever possible.
• Understand and embody international etiquette, reflecting cultural awareness and sensitivity in every interaction.
• Provide valuable client insights to the wider team, contributing to continuous enhancement of our VIP service.