Senior Property Operations Manager

Job Introduction

We’re looking for an experienced and commercially focused Senior Property Operations Manager to join our dynamic, creative retail environment. This is a key role at the heart of our property & projects team —supporting the governance, investment, performance, and evolution of our stores.

You’ll lead on financial and contractual governance, CapEx and OpEx planning, and landlord and supplier relationships—all while ensuring smooth operational delivery across our stores and retail-led projects. With a strong focus on strategic planning and investment, you’ll help shape the future of our property infrastructure and support key business transformation initiatives and masterplan projects.

A bit about the role 

CapEx & OpEx Strategy

• Lead the creation and management of a rolling 1–5 year CapEx plan for both infrastructure maintenance and retail investment.
• Oversee delivery, governance, and reporting of CapEx spend across Property
• Manage risk, opportunity, and efficiency within OpEx and maintenance budgets.
• Support investment prioritisation for refurbishments, infrastructure upgrades, and sustainability initiatives.

Financial & Contractual Governance

• Own the end-to-end budgeting cycle for property operations, including forecasting, reporting, and variance analysis.
• Ensure robust financial controls, working closely with Finance to maintain visibility and accountability on all spend.
• Govern supplier and landlord contracts, ensuring compliance, commercial alignment, and value for money.
• Lead on service charge negotiations, lease compliance, and recovery mechanisms.

Project & Governance Excellence

• Oversee governance for all property-related projects—ensuring structured setup, programming, execution, change management, and closure.
• Work alongside the PMO on master programs, manage interdependencies, and drive formal post-project reviews.
• Ensure contractor frameworks and professional agreements are well-maintained and compliant.

 Supplier & Third-Party Management

• Support supplier performance management, contract reviews, and procurement planning alongside the relevant internal teams.
• Ensure there is a clear plan with stakeholders for the management of service providers to meet KPIs, SLAs, and compliance obligations through structured review and audit cycles.

Landlord & Stakeholder Engagement

• Act as the go-to contact for all landlord matters, including service charges, maintenance issues, and lease obligations.
• Build strong, proactive relationships with landlords and agents to support long-term estate management.
• Collaborate cross-functionally with Legal, Finance, Retail, and Project teams to support business delivery.

Innovation, Risk & Best Practice

• Drive cost-saving and revenue-generating ideas to enhance performance.
• Champion continuous improvement in property operations and governance.
• Maintain risk registers, audit readiness, and property resilience across all locations.

A bit about you

• 7+ years in a senior property, facilities, or retail operations role, ideally within a fast-paced, large single, or multi-site environment.
• Strong financial and commercial expertise, with hands-on experience managing CapEx/OpEx budgets.
• Proven success in contract, landlord, and supplier relationship management.
• Solid understanding of leasehold estates, service charge frameworks, and legal obligations.
• Familiarity with project governance and construction processes.
• Excellent communication, negotiation, and stakeholder engagement skills.
• Highly organised, analytical, and proactive, with a solution-focused mindset.
• Experience with property/CAFM systems is a plus.