Concierge Consultant

Job Introduction

A bit about the role

As a Concierge Consultant you will:

• Act as the first point of contact for customers
• Work on the shopfloor, supporting the Deputy Head Concierge
• Deliver an extraordinary experience for all customers
• Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
• Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
• Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
• Make, tell and share stories

A bit about you

• Engage clearly, Confidently and professionally with all customer, team members and managers.
• Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
• Be customer centric and excellent in delivering world class service
• Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
• Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
• Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
• Provide feedback from customers to the wider team to ensure increased service levels