Receptionist - Personal Shopping

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?  

Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.

As a Personal Shopping Receptionist you will:

• Greet clients in a polite and friendly manner
• Actively listen to clients and respond to their enquiries
• Direct clients to the lounge and inform relevant colleague to assist
• Offer/prepare beverages for the clients
• Answer calls and deal with all client enquiries in a polite and professional manner
• Book appointments on the relevant system following the correct procedures
• Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
• Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
• Check/respond to department’s emails throughout the day
• Check all What’s App groups throughout the day and take relevant action
• Contact alterations department upon request
• Check courier/driver availability and book client deliveries
• Request client transfers if needed
• Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
• Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
• Ensure BOH kitchen is fully replenished throughout the day
• Ensure bathroom amenities are replenished.
• Check lounge is consistently tidy throughout the day
• Report any maintenance issues to line Manager

A bit about you

As a Personal Shopping Receptionist, you will:

• Ensure you comply with the Selfridges Values
• Assist colleagues during busy periods with all tasks at hand
• Help with clearing rooms following appointments when necessary
• Communicate effectively when leaving the desk and ask for cover
• Support line/duty manager with tasks
• Be punctual and follow correct procedure for lateness and sickness
• Assist with EOD cashing up and take cash bag to Cash Office
• Adapt schedule according to the business’ needs
• Possess a positive attitude towards business changes
• Work outside FOH responsibilities when needed to contribute further towards the business’ success