Workforce Planning Manager

Job Introduction

Selfridges today is more than just the sum of its products - it's a shopping experience that promises to surprise, amaze and amuse its customers by delivering extraordinary customer experiences. Our people are central to us achieving this.

A bit about the role

Define and continually refine the workforce planning process ensuring that customer and team member experience is at the forefront of decisions. This will be achieved through the:

• Creation & management of workforce planning team
• In conjunction with the Retail Ops team create the Strategy for workforce planning in Selfridges
• Coach and develop workforce planning team
• Ensure objectives and goals are set
• Production of workforce plans
• Creation of labour standards by department
• Vacancy requisition approvals
• Head count demand planning
• Peak planning
• Continuous process improvement
• Identifying and solving workforce related business issues
• Analysis of operational performance
• Consulting on proposed changes to operations, e.g. new spaces, new product/concepts
• Ownership and management of Workforce Management (WFM) system (Reflexis)
• Manage the creation, maintenance and continued development of system configuration
• Ensure business appropriate reporting is produced by the WFM Team
• Management of updates within core WFM systems

A bit about you

• Coaching and team management
• Project management including stakeholder management
• Experience of partnering/consulting with operations teams 
• Development of workforce plans (head count planning, scheduling)
• Experienced in the use of scheduling tools
• Commercially astute and customer focused
• Good communication/interpersonal skills, with the ability to influence decision making
• Resilient,  able to work effectively under pressure, manage a diverse and competing workload ensuring deadlines are met
• Advanced Excel analytical & modelling skills
• Flexible and open to change

A bit about us

Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.

Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador or Green Warrior, there are many ways to show and develop your talent.

Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. We are focused on a long term approach to sustainability by buying better and inspiring change.