Loss Prevention Manager , Supply Chain

Job Introduction

The key purpose for this role is to positively lead and inspire multiple stakeholders, across all business areas; Supply Chain, Corporate and Stores, to deliver the Supply Chain Loss Prevention strategy.

To support the design and delivery of the Loss Prevention strategy for Supply Chain, designing and embedding a new Total Retail Loss profile in your business area.

To work collaboratively with 3PL colleagues, and leaders in our Distribution Centre to identify, respond and escalate cases of internal dishonesty or other crime.

Innovate new ‘lean’ processes and controls that better identify, and ultimately reduce shrinkage, through any and all causes; Theft, Waste, Damages, Administrative, Vendor Discrepancies or other Operational opportunities.

A bit about the role

Based in our Distribution Centre in Birmingham you’ll provide a unique and tailored service in Loss Prevention  to customers internally, going beyond the ordinary to create moments that cannot be experienced elsewhere. Our customers expect extraordinary service delivered by people with a genuine passion for what they do and to share their unparalleled level of knowledge whilst taking enormous pride in maintaining our exceptionally high standards.

Key Roles & Responsibilities

• Stock Loss / Shrinkage analysis, and reporting.
• To drive a culture of Loss Prevention through regular stakeholder engagement, training and awareness campaigns.
• Build and maintain positive, collaborative relationship with 3PL teams, Supply Chain leadership and other relevant stakeholders.
• To ‘find and fix’ specific stock loss problems in a ‘Top 10’ focus approach.
• To optimise all resources, internally and externally to deliver the wider Loss Prevention strategy, as agreed with Head of Business Controls.
• To passionately and effectively embed the Loss Prevention strategy.
• To lead a balanced and proportional approach to problem solving.
• To attend, participate and present regular updates at Supply Chain and Business Controls meetings.
• To conduct regular Loss Prevention compliance validation.
• Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and Partner with other Retail Loss Prevention leadership in identifying and sharing best practices.
• To act as a subject matter expert for all matters relating to Process Improvement, Loss Control, Policy and Procedure, Training and most importantly Stock Loss data.

A bit about you

Your passion and confidence will set you apart. While consulting with the wider Business Controls team you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion for delivering training inside and out with a natural curiosity to discover. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring your ideas to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your skills in order to offer quality and reassurance to all of our internal and external customers

Personal Attributes / Behavioural Skills: 

• Minimum of 10+ years working in a Loss Prevention, with at least 3 years in Supply Chain Security / Loss Prevention
• Naturally pragmatic and solutions-lead.
• Highly engaging with the ability to influence, and inspire change.
• Ability to influence multiple stakeholders, and an engage people at every level of our business.
• Analytical and data-driven, who formulates opinions and decisions based on data.
• Experienced in developing and embedding effective Loss Prevention / Shrinkage strategies in a Distribution/Supply Chain environment.
• Experienced in developing effective Loss Prevention policy and procedure.
• A good knowledge of Physical Security standards, industry best practice and policy.

A bit about us

We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability.  In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for.

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this.  As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work