Duty Manager - Exchange Square (22.5hrs)

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Retail Management to the next level?  Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?   

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

As a Duty Manager, you will be the operational lead for the store during your shift. Taking a holistic approach, you will not only be the escalation point for customer queries, you will ​coach the teams on the floor, role modelling our service standards and behaviours. Part of the senior management team, you are able to multi task and prioritise, depending on events that occur during your shift, whilst championing initiatives across services, operations and wellbeing. ​

As the Duty Manager you will:​

• Be the store lead. From escalated customer queries to any crisis situations that arise during your shift, you will work closely with security, manage communication upwards and take decisive action​

• Identifying improvements ability to influence and feedback with continuous improvement aim​

• Liaise with store security to raise concerns and act on information, as well as relaying any necessary communication to stakeholders and divisions​

• Support in driving sales opportunities, providing feedback to improve team productivity, customer service and visual merchandising standards​

• Ensure that the store, including back of house areas, is fully compliant at all times with trading standards legislation, health & safety legislation and security standards​

• Ensure that key business messages have been cascaded effectively to both own bought and concession team members by collaborating across various departments and divisions​

• Handover all key events and concerns at the end of your shift, communicating effectively and providing detail where necessary​

• Be fully up to date and briefed on store events and company initiatives. Assessing risks, staffing and opportunities​

• Establish strong peer to peer relationships and support the divisions in the absence of Divisional/Sales Managers ​

A bit about you

• Commercially astute. You are responsive to customer needs as well as market and competitor trends, providing feedback and suggestions where necessary​

• A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers and team members​

• A natural leader. Coaching team members to drive performance and enable change ​

• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis​

• Engaging with the ability to influence multiple stakeholders across various functions in order to drive compliance and change ​

• A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate​

• Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate​

• An example of our values, a trusted and respected colleague​​

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development