Fragrance Consultant (Exchange) 37.5 hrs

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Customer Experience to the next level?  Looking for a company that wants to help further your career in Retail Customer Service as well as provide you with an exciting, inspiring and fun place to work?   

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. 

Working in the Fragrance department with brands, you’ll share your knowledge through unique Selfridges and brand stories, advise customers on their choices, and instinctively know what is suitable for each individual. Using your passion for what you do, you’ll work confidently with the team to deliver exceptional service and store standards.

As a Fragrance Consultant you will: 

• Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs​

• Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services​

• Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling ​

• Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area​

• Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room​

• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you​

• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors ​

• Understand and follow health, safety and security procedures, and play an active role in preventing stock loss

A bit about you

How you'll do it... You will be:  ​

• A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements​

• Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training​

• Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate ​

• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same​

• A problem solver. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer​

• Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation​

• An example of our values, a trusted and respected colleague​
   

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development