Salesforce Admin

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of Salesforce to take Customer Experience at Selfridges to the next level?  Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

The Salesforce Admin will be responsible for the health of our customer data and will be an administrator of our Salesforce CRM platform. The successful candidate will have strong data management experience and relevant Salesforce experience. The individual will work within the Salesforce Squad, alongside technical and functional areas to deliver value to the business through our customer data.

As the Salesforce Admin you will: 

•Administer Core Salesforce CRM platform, including support, maintenance, permissions, and licensing

•Complete regular system audits and prepare for upgrades

•Manage data monitoring processes, reporting and KPIs to maintain accuracy and reliability of customer data

•Update, implement and communicate our data management principles for customer data, including capture, storage, processing and sharing

•Manage and improve customer data quality

•Define and agree enhancements to data quality standards

•Data monitoring and evaluation of quality against agreed standards

•Implementation of cleansing rules

•Collaboration with other teams to implement policies and procedures on data quality

•Enhancement of deuplication processes

•Ownership of data validation tools and processes

•Partner with other squad team members on prioritisation, requirement gathering, design and delivery for core CRM system integrations

•Administration of clienteling tool (user management, customer assignment rules, etc.)

•Identify new business opportunities for Salesforce

A bit about you

•Experience in a similar role/capacity

•Strong understanding of the Salesforce platform, best practices and functionality

•Salesforce Administrator certification desirable

•Data management experience

•Retail experience strongly preferred

•Service Cloud and Marketing Cloud experience preferred

•Proven history of implementing data quality process improvements

•A demonstrated ability to understand and articulate complex requirements

•Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests

•Strong communication skills with both technical and functional stakeholders

•Excellent interpersonal, collaboration and partnering skills

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development