HR Shared Services Admin - 2 Month FTC

Job Introduction

Are you looking for a Admin role that gives you the chance to work for one of the World’s most iconic department stores? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

As our HR Shared Services Administrator, you will play a pivotal role in supporting the full team member lifecycle by providing excellent customer service to all stakeholders including collaborating with the HR Specialist teams to provide insights, enabling problem solving and seeking solutions, and provide predictive capability to business leaders on HR solutions. HR Shared Services advocates and improves Line Manager development through the continued sharing of knowledge of the self-service strategy.

As our HR Shared Services Administrator, you will:

• Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service
• Produce and send out offer packs, including offer letters and contracts to all new joiners in the business
• Management of the full worker life cycle – from staffing to compensation – using the HR management system – Workday.  Including:
• Modify and create organisational structures
• Support and review of the job change business processes
• Password re-set
• Daily management of the HR Shared Services Workday inbox
• Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
• Send out new contracts where an amendment has been received
• Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
• Be aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin Manager
• Process applications for staff discount, including the addition of request to Payroll system,  invoicing, refunds and the capture of amended data according to the defined criteria
• Management and administration of the Healthcare benefits scheme
• Process applications for season tickets
• Make best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessary
• Maintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPR
• Administering the refer a friend scheme
• Produce and distribute reports
• Provide general administrative support to the wider team
• On occasion, travel to our London and Regional stores may be required.

A bit about you

• Experience within a fast paced working environment essential.
• At least 1 year HR Admin experience, ideally in a similar volume environment.  Knowledge of Workday would be an advantage.
• Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
• A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
• The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.
• On occasion, travel to our London and Regional stores may be required.

Key Personal Attributes

• Team player
• Ability to work under pressure to deadlines
• Good communication skills
• Adaptable/flexible
• Excellent HR system skills

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development