Learning and Development Consultant


Number of Positions:
Contract Type:
Competitive plus benefits
Working Hours:
Closing Date:
Job Category:
Region / Division:
London - Oxford Street

Job Introduction

Are you looking for a new challenge in Selfridges that gives you the chance to get creative and use your knowledge of Learning and Development to take our learning offering to the next level? Looking for a company that wants to help further your career in Learning and Development, as well as provide you with an exciting, inspiring and fun place to work?  


If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

As a Learning and Development Consultant, you’ll build a thorough understanding of our skill gaps and create innovative blended learning solutions, collaborating with internal stakeholders and external partners to design and deliver initiatives that are aligned to our company values and strategic plans. You’ll oversee our existing apprenticeship programmes and support establishing new apprenticeship opportunities that support business priorities.​

As L&D Consultant you will:​

  • Input to the planning of the L&D offer to ensure a blended range of development solutions which meet business needs  ​

  • Deliver specific L&D solutions and programmes to support business needs ​

  • Design and develop digital and face to face learning solutions to meet audience needs​

  • Maximise and promote use of My Workday Learning (LMS) to offer meaningful solutions using data and insight appropriately​

  • Collaborate with external partners and internal Business stakeholders to deliver high quality learning experiences which meet business needs  ​

  • Support and guide those on development programmes (including apprenticeships) and their line managers or sponsors to ensure a good success rate on meeting learning objectives and maximising performance ​

  • Support the performance management and talent review process, to promote a learning culture and utilise relevant insight to drive decision making​

  • Manage costs effectively and ensure confidentiality is maintained in line with GDPR and compliance requirements​

  • Support the wider people agenda to drive Business priorities through taking part and collaborating in cross-functional meetings/projects as appropriate​

  • Evaluate the success of learning initiatives, using data insight to inform and shape future learning proposals​

A bit about you

  • Experienced in designing and delivering a range of Learning and Development solutions, and have a good understanding of each element of the ‘training cycle’. ​

  • Planned and organised in your approach to managing multiple projects and programmes to meet business and learner requirements​

  • Experienced in managing learning programmes and/or apprenticeships​

  • Confident in designing L&D both digital and face to face learning solutions​

  • An experienced and engaging facilitator with large and small groups of delegates ​

  • Commercial and business savvy  ​

  • Able to balance customer focused thinking with practical and effective solutions ​

  • Collaborative, and engaging and able to influence others, including Business stakeholders    ​

  • Confident in sharing and owning feedback across the team and with delegates where relevant  ​

  • Self starting with a with a high level of resilience and attention to detail ​

  • Able to problem solve  to drive results ​

  • Self aware  - knowing own areas of strength and development ​

  • Continuously building your expertise in digital and face to face design, facilitation, planning and maintenance of Learning spaces and methods  

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development