Senior Project Manager - Infrastructure


The job has expired.

Number of Positions:
Contract Type:
Competitive plus benefits
Working Hours:
London or Leicester with Home Working
Closing Date:
Job Category:
Region / Division:
London - Wigmore Street

A bit about the role

The Senior Project Manager (Tech Infrastructure) will manage all elements of the IT Project’s Governance, Delivery, communications throughout the Project lifecycle and transition to internal or external support organisations.  They will be responsible for successful project delivery, directly and matrix managing a number of internal delivery resource and key infrastructure, software and business suppliers.  They will liaise directly with a number of senior stakeholders.  They will need to proactively manage all issues and risks in order to deliver to specific timelines and quality criteria.


Initiate, plan, and deliver a range of projects based on agreed business priorities.

Manage third party suppliers and internal delivery resources either directly or via matrix management

Manage project budgets, being accountable for budget commitment and accurate financial reporting

Develop and manage a resourcing model that ensures the right mix and quantity of resources are engaged on projects throughout the lifecycle

Ensure project objectives and requirements are adequately documented and that all project deliverables are fit for purpose

Manage all project quality assurance processes to ensure all project deliverables are of a high quality

Work closely with Service Delivery to ensure successful transition of projects until they achieve formal acceptance.

Ensure all project risks and issues are identified and properly communicated and managed

Ensure project teams operate according to defined project and delivery processes and governance

Manage communications plan across a complex stakeholder landscape to set and manage realistic expectations and to accurately report project status

Actively manage key senior stakeholders on all aspects of the project

Actively contribute to the continual improvement of project delivery processes and governance

Actively promote positive team behaviours and with both internal resources and suppliers

A bit about you

Proven experience at managing complex, IT Infrastructure projects including managing concurrent projects across infrastructure and some application delivery.

Extensive experience of using a structured project management approach e.g. PMP, Prince2 or equivalent;

Experience of running project definition workshops, managing complex scoping issues and managing multiple senior stakeholders;

Proven ability to plan and organise large numbers of individuals and teams from multiple organisations in order to achieve objectives and targets

Ability to identify and manage issues and risks in a structured way

Strong previous experience of delivering complex projects in a creative and fast paced multichannel retail environment

Experience of managing both local and offshore third party suppliers

Experience of operating with a high level of autonomy and the ability to manage others delivery to agreed timescales


Technical Skills

Assimilates, evaluates, adapts and makes best use of new information;

Excellent planning and organisation skills;

Understanding of IT software preferably in retail environments

Experience of networks, Unix, hosting, unified comms and retail technologies

Working knowledge of current Microsoft infrastructure technologies including but not isolated to Active Directory, Azure, O365 and System Centre


Personal Attributes/ Behavioural Skills

Excellent communication and interpersonal skills, with an ability to handle difficult or sensitive situations;

Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders;

Customer focused with keen attention to detail;

Strong analysis and decision-making skills;

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development