Digital Development Manager- Middle East

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Number of Positions:
Contract Type:
Competitive plus benefits
Working Hours:
Closing Date:
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Region / Division:
London - Wigmore Street

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of developing and growing online markets to take Digital Global Development at Selfridges to the next level?  Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

As a Digital Development Manager, you will be accountable for driving forward the proposition development in your region to maximise sales and drive bottom line growth.

As a Digital Development Manager you will:

•Support sales growth to the Middle East through identifying new market propositions and initiatives to drive top-line and bottom-line growth.

•Work closely with finance and analytics to build business cases for market initiatives. Analysing and reporting on key performance metrics for the region to identify key actions to maximise trade and profit

•Provide insight and understanding around key factors (customer, on-site experience, market dynamics) impacting regional performance

•Support the 360-digital execution of key regional calendar events, in particular Ramadan

•Own NPS for their market, and feed in solutions to customer challenges

•Influence across the organisation to prioritise key projects on our international roadmap – eg, key product category expansion for international delivery, new payment options. Support and steer the execution of key projects on our international roadmap

•Provide region expertise and direction across Head Office and Retail to make sure teams are aligned around regional strategy and roadmap

•Responsible for owning the relationship with our key in-market partners (e.g. site translation and fulfilment partners) and managing smooth daily trading operations and end-to-end customer experiences

A bit about you

How you’ll do it…you will be

•Commercially minded. You have experience working in an Ecommerce business and a track record in achieving growth targets and objectives.

•Analytical and data driven. You have strong analytical capabilities to investigate and disaggregate performance and have experience analysing large data sets to draw insights and recommendations

•A strong problem solver. You understand the mechanics that underpin digital commerce and can come up with initiatives that help drive particular KPIs

•A strategic thinker. You are able to balance initiatives for long term strategic growth and short term tactical levers to support performance

•A natural collaborator. You are engaging, with the ability to influence multiple stakeholders across various functions in order to drive change 

•Experience in the Middle East Market (preferred but not essential).

•Native English speaking, Arabic speaking preferring but not essential

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development