Logistics Lead

Job Reference: selfridges/TP/214348/2093
Number of Positions: 1
Contract Type: Permanent
Salary: Competitive plus benefits
Working Hours: 37.5
Job Category: Operations
Region / Division: UK Region
Location: Birmingham

Job Introduction

Are you looking for a new challenge that gives you the chance to use your knowledge of the business to take Logistics to the next level? Looking for a company that wants to help further your career, as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

Reporting to the Director of Supply Chain, the Logistics Lead responsibility will be focused on ensuring that all movement of product is managed and controlled efficiently. The role will be responsible for all inbound ex-works transportation, including all necessary clearances, store deliveries and B2C carriers.

The Logistics Lead is a campus centric role, based at Selfridges DC in the midlands. 

As the Logistics Lead, you will: 

  • Be the Business Lead for 2025 Supply Chain transformation (Logistics stream & final mile stream)
  • Propose, develop, lead business transformation initiatives
  • Shape & influence approach to logistics & final mile delivery
  • Manage processes and systems to ensure logistics operations are controlled and capable of expansion to support business growth
  • Ensure the delivery of world class service by working cross functionally, ensuring activities operate effectively and efficiently
  • Manage physical merchandise flow from [1] brands & suppliers [2] distribution centre and stores, ensuring compliance with local, national & international law and processes
  • Manage carrier performance, negotiating service levels to ensure continuity of supply to quality, cost and agreed delivery dates
  • Ensure that all products are moving without undue problems; identify issues and risks, establishing appropriate contingency plans
  • Analyse cost and performance and drive actions for improvement
  • Manage and control the final mile budget and all related cost saving challenges
  • Manage and control freight expenditure within agreed budgets
  • Manage carrier performance, negotiating service levels to ensure continuity of supply to quality, cost and agreed delivery dates
  • Manage trade awareness & compliance issues/opportunities with merchandise functions
  • Assist buying teams with pre-order negotiation where required
  • Gather business intelligence of competitor fulfilment strategies and customer propositions to keep abreast of new developments and industry trends.
  • Be responsible to maintain strong relationships with key stakeholders of which include: B&M, digital trading team, commercial finance, store operations, 2020 programme manager, project managers, governance structure

A bit about you


  • A background within logistics, preferably retail or a fast-paced commercial environment
  • Meaningful experience of managing B2C carrier operations and providers.
  • International ecommerce is a definite advantage

Personal Attributes/Behavioural Skills/Technical Skills:

  • A self starter
  • Highly self-motivated & organised
  • Able to solve problems efficiently
  • Ability to influence and engage
  • Ability to build relationships across all business areas and externally

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development