Social Media Manager FTC (Maternity Cover)

The job has expired.

Job Reference: selfridges/TP/297/2010
Number of Positions: 1
Contract Type: Temp
Salary: Competitive plus benefit
Working Hours: 37.5
Closing Date: 16/04/2021
Job Category: Communications
Region / Division: London - Wigmore Street
Location: London

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Social Media to the next level?  Looking for a company that wants to help further your career in Social Media as well as provide you with an exciting, inspiring and fun place to work?  
If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

This role will be focused on supporting the Head of Social Media to deliver the social media strategy, revolutionising the process for owned social media channel content. Working with an amazing roster of brands you will constantly drive the creation of thumb stopping social-first imagery and video, while bringing to life our innovative and memorable in-store events, and social commerce objectives.





  • Alongside the Head of Social and Social Strategist develop and lead a forward-thinking social media strategy that puts the customer at the heart of our offer
  • Develop strategic and tactical content franchises for Instagram, Facebook, Twitter, Youtube, Tik Tok, Clubhouse, Snapchat, Whatsapp and Pinterest for the UK and international markets, with the aim of increasing brand awareness, driving engagement and supporting revenue
  • Devise, pitch and deliver content and campaigns cross functionally while ensuring a social first approach to all activations
  • Work within the Content and Design Studio to ensure a consistent tone of voice and brand identity
  • Work across Womenswear, Menswear, Beauty, Food and Home to create an authoritative lifestyle point of view
  • Managing external relationships to ensure we are optimising key opportunities with brand and platform partners
  • Develop a robust reporting plan across key categories for the business that helps deliver key messages and increase awareness of social performance across the business
  • Managing the briefing system for key photographers, influencers, creative stakeholders and internal talent
  • Build a robust influencer and community program with PR and implement consistent community management
  • Lead team training and knowledge sharing
  • Sign off copy and imagery ensuring consistent brand messaging across the business
  • Support the regional stores, Birmingham, Trafford and Manchester to ensure localisation of key messaging
  • Manage the social calendar across all platforms, liaising with all stakeholders for 360 customer comms
  • Maintain and challenge standards across all channels in keeping with our brand direction

A bit about you



  • Extensive experience managing social platforms across international markets and using social listening tools
  • Experience leading and inspiring a team
  • Experience working cross-departmentally and representing the social agenda, introducing new concepts to the business
  • Proven track record running social campaigns
  • Confident copywriter with a flair for witty social captions
  • Previous e-commerce website and retail experience preferable
  • Exceptional stakeholder management
  • Capable of working within a pressurized environment to tight deadlines
  • Confident and positive with solution-orientated outlook
  • Ability to deal with ambiguity and be a self starter when required
  • A love of social media and clear understanding of innovation and platform developments and trends
  • Good at time management and capable of working to tight deadline
  • Matrix management experience a bonus

A bit about us

Our creative spirit 
We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 
Our awards cabinet 
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  
Our future 
Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 
There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 
Other benefits and rewards include: 
• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career developmen