Service Design and Transition Manager


The job has expired.

Number of Positions:
Contract Type:
Contract Details:
Permanent or FTC (PAYE)
Competitive plus benefits
Working Hours:
Closing Date:
Job Category:
Region / Division:
London - Wigmore Street

Job Introduction

Are you looking for a new challenge in Selfridges that gives you the chance to get creative and use your knowledge of the business to take IT to the next level?  Looking for a company that wants to help further your career in IT as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

As Service Design & Transition Lead you will influence, guide and deliver the operational design of services ensuring that new and changed services are fit for purpose, complementing other current IT services across the business, and aligned with Selfridges' technology architecture strategy.​

As Service Design & Transition Lead you will:​

  • Lead a standard approach for new/amended application or infrastructure to move from project phase to acceptance by the Service Support Team​

  • Work with the Service Transition manager to continuously review and improve the existing Service Transition Framework that encompasses all the requirements for a service handover​

  • Liaise with the relevant teams for operational standards i.e. Release Management, Service Support and Infrastructure; and deliver in line with expectation and to a standard approach​

  • Develop and maintain key business relationships through project work​

  • Work with internal support teams and Project Managers to ensure SLA adherence following project implementation or changes are highlighted and agreed​

  • Lead a transition approach for care and maintenance activities in line with development and support teams​

  • Ensure project teams include Service Delivery team members to own the delivery of Service Transition for individual projects

A bit about you

  • Experienced. You will be able to demonstrate Service Design and Transition experience across a number of IT projects within a retail e-commerce environment​, especially in the area of Agile integration

  • Knowledgeable. You will have a good understanding and experience of Operational and Project Management principles, along with Process and Procedure experience (development and implementation)​ Experience of organisational design in a digital/product world would be advantageous

  • Technical. You will be skilled in Software Development Lifecycles, both Waterfall Agile and have had ITIL training​

  • A great communicator, both verbal and written. You excel in the relationships you build with stakeholders, able to work across various teams​

  • Organised and proactive. You are able to multi-task, prioritise and work to tight deadlines with effective time management skills​

  • A problem solver. You are able to identify and manage issues and risks in a structured and analytical way​

  • Customer focused. Always putting the end user/customer first, while still driving continuous improvement ​

  • Assertive. You will have confidence and resilience, with an ability to influence at all levels of the organisation

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate about taking IT to the next level. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.

A bit about us

Our creative spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. 

Our future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.


There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

• Generous bonus and/or commission scheme

• Discounted gym memberships

• Pension contributions 

• Annual travel pass and cycle to work schemes

• A volunteer day for all team members

• Access to a wide range of training programmes to help your career development