Project Consultant, Internal Applicants Only

Job Introduction

Are you looking for a new Project Consultant role that gives you an opportunity to be part our Customer Engagement Team? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

A bit about the role

A BIT ABOUT THE ROLE  

As our new Project Consultant, you will be part of the recently formed Customer Engagement Programme Team, which is focused on a range of initiatives to retain and grow our customer base.

As part of this, you will: 

Based in our London Duke Street offices, you will be reporting to the Senior Lead in a range of activities across our CREATE, CLIENTELE and CONNECT work streams. The role is varied, and deliverables will range from;

• Facilitating workshops
• Mapping out cross-functional ways of working/processes
• Managing and supporting the delivery of the plan
• Creating stakeholder documentation
• Help create and support clear project plans

A bit about you

A BIT ABOUT YOU  

• You’ll have relevant experience in delivery of business projects to deadlines
• You’ll be highly organised, with the ability to manage multiple tasks
• You’ll be skilled in structured process design and analysis, with the ability to identify business impacts
• You’ll have excellent presentation & facilitation skills
• You’ll be experienced in stakeholder analysis and management
• You’ll be able to achieve results through people
• You’ll have an interest and passion for customer experience and retail
• You’ll be competent in the use of relevant pc packages (e.g. Excel, PPT)

This job is a brilliant opportunity to join a new team who are incredibly passionate about customer service. If you’re looking to come into a new role and make a real impact, then this will be perfect for you. It doesn’t just stop at Customer Engagement either - we have lots of opportunities to get involved and collaborate on projects and in communities internally, so no two days will ever be the same. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’ 

A bit about us

A BIT ABOUT US  

Our creative spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our awards cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

THE FUN STUFF  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include: 

• Generous bonus and/or commission scheme 
• Discounted gym memberships 

• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development