Department Manager - Womenswear
We are currently recruiting for a Department Manager to join the team in our Trafford store. This is a fixed term contract to cover a period of maternity leave.
Know The Role
At Selfridges it takes more than good figures to make a successful department. In this key role as Department Manager, you’ll make sure the area excels in every sense – not just sales, profit and costs, but team performance, customer service, stock and displays. In fact, you’ll look upon your department as your own personal business and take pride in its achievements.
Ultimately, your aim will be to create an extraordinary experience for customers and your team. That means upholding high standards; inspiring your people; and putting our values front and centre. With your flexible, hands-on management style, your department will be an example for the rest of the business.
Leading amazing teams across the store with the most exciting and unique products, you will report directly into the Sales Manager and manage a team of Brand Specialists, Sales Associates and Sales Consultants.
Know What We're Looking For
An experienced retail manager, you can lead teams in fast-moving, high volume department with complete understanding of a similar business. You will be an authority when it comes to customer service, and you will have previous experience of engaging other people to deliver your vision. Within this role you will need to feel confident in giving feedback to others, and you will need to demonstrate your passion and enthusiasm for creating an extraordinary customer and Team Member experience.
In addition, you’ll be highly organised, with excellent attention to detail and strong relationship management skills, an in depth knowledge of tailoring as well as complex alterations and dealing with customer service issues.
About The Company
Our creative spirit
We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.
Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.
THE FUN STUFF
There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.
Other benefits and rewards include:
- Generous bonus and/or commission scheme
- Discounted gym memberships
- Pension contributions
- Annual travel pass and cycle to work schemes
- A volunteer day for all team members
- Access to a wide range of training programmes to help your career development