Ticketing Coordinator

Job Introduction

Selfridges today is more than just the sum of its products - it's a shopping experience that promises to surprise, amaze and amuse its customers by delivering extraordinary customer experiences. Our people are central to us achieving this.

A bit about the role

AREAS OF RESPONSIBILITY

Role Scope/Key Responsibilities

• Co-ordinate, administer and distribute in store ticketing for Oxford Street and the regional stores.
• Co-ordinate, administer and distribute the in store ticketing briefing process for Oxford Street and the regional stores, clearly highlighting delivery timelines/agreements for all ticketing requests.
• Working with Production Manager, create a generic ticketing requisition form for all Retail Operations Managers/Buying and Merchandising to use when ordering a ticket.
• Ensure ticketing manuals are administered to all 'internal clients' and any template adjustments are logged and the manual amended accordingly across all departments and all stores.
• Ensure all ticketing requests are logged into the system in an orderly, understandable way for easy access.
• Ensure all finished tickets are stored in the ticketing library and logged, catalogued and filed correctly to ensure easy access at a later date.
• Manage the process of distributing all tickets to the original requestor.
• Manage and distribute ticketing holders/blocks ensuring ownership and cataloguing the distribution and, where applicable the return to the ticketing department.
• Own the updating of restaurant menu templates supplied by the Graphics Team and on completion print internally and distribute to relevant Operations Managers.
• Manage a sensible fast track system when a ticket is required urgently.
• Supporting the Production Manager, manage the materials/stationery for the ticketing department and ensure all materials are ordered and replenished.
• Own the distribution/allocation of all sale ticketing and new/exclusive ticketing for the retail operations team.
• Manage your own time, prioritising workload to meet project deadlines.
• Continually review ways to improve communication and efficiencies across all areas of the ticketing process.

A bit about you

KEY COMPETENCIES

• Organised and efficient.
• Excellent administrative skills.
• Communication and interpersonal skills.
• Clear understanding of the Selfridges brand.
• Team player.
• Energy and drive.
• Strong ‘eye for detail’.
• Manage heavy work load, multi-tasking, juggling numerous projects
  at any one time.
• Calm within busy environment.