Loss Prevention Investigator

Job Introduction

Role Scope:

Working as part of a team to conduct investigations involving criminality and dishonesty, by utilising Loss Prevention resources and systems. Partnering with key business functions to execute case management of all reported Investigation risks, including data mining of all concerns reported internally and from relevant external authorities. To help Selfridges remain compliant against all regulatory requirements.

A bit about the role

Key Purpose:

• To support the Loss Prevention purpose and vision.
• To be able to analyse data to identify any potential dishonesty or criminality within Selfridges Store Retail, On Line and Head Office environments.
• To have the ability to lead complex investigations to completion, by means of evidence gathering, interviewing and creating evidential packages.
• To utilise key business partners, in order to maximise the efficiency of the investigation and to help bring changes that will help minimise risk.
• To ensure that Selfridges & Co. is compliant to relevant regulatory requirements.
• To communicate with external enforcement agencies to assist Selfridges in reporting suspicious activity and bring those identified to prosecution.

Key Responsibilities;

• Promotes the reporting and awareness of criminal activity, through engagement and training, throughout the organisation.
• Provides technical expertise and advice on all matters involving criminality, throughout the organisation and at all levels.
• Provides immediate response to Fraud, Money Laundering, Bribery, Corruption and Internal Loss cases that arise to ensure each case is managed effectively and reputational risks are minimised.  
• Executes the investigation process and documentation, updating case management and tracker systems.
• Carries out detailed fact finding investigation activity of relevant suspects, following investigation best practices, industry standard and Data Protection.
• Ensures that effective suspect interviews take place in line with Employee Relations Policy.
• Ensures that effective Investigation Reports are completed to provide a summary of facts and evidence to support the business and line managers to take appropriate action against team members.  
• Ensures that Selfridges property and assets are recovered from suspects where possible in all cases by working with Employee Relations, the Police and relevant external authorities. 
• Communicates with all relevant Selfridges partners and functions to ensure that appropriate controls and best practices are implemented to reduce Fraud, Money Laundering, Bribery, Corruption and Internal Loss across the business.
• Communicates with all relevant external partners and authorities to ensure Selfridges has up to date intelligence and knowledge of legal requirements and business implications related to Fraud, Money Laundering, Bribery, Corruption and Internal Loss activity.
• Leads the investigation of data mining output and reports, ensuring that all risks are prioritised, reviewed and appropriate action taken at all times.
• Leads the development of Fraud, Money Laundering, Bribery and Corruption and Internal Loss awareness materials and team member training by working with key functions and providing subject matter expert (SME) support and content. 
• Assist with regulatory compliance programmes across all areas of the business, and ensure up to date knowledge to help the business remain compliant.
• Support the development of new systems to benefit Loss Prevention and focus on loss. 

A bit about you

• Role models the Selfridges Values.
• Strong interpersonal and organisational skills.
• Proactive, able to work on their own, as well as with others in a team
• Experienced and high proficient in Microsoft Office applications
• Confident, able to be professional and courteous at all times, demonstrating tact and initiative with an ability to investigate thoroughly and expediently
• Analytical skills with the ability to identify trends, interpret complex data streams, access multiple sources of information and intelligence, with a recognised high level of attention to detail.
• Methodical, prioritises and plans tasks, works through changing workload activity to always meet deadlines
• Knowledgeable, has up to date industry technical knowledge, both in terms of terms of techniques used and systems deployed to combat Fraud, Money Laundering, Bribery, Corruption and Internal Loss activity.
• Experience dealing with AML
• Anti-Money Laundering diploma or similar qualification.
• Tenacious, able to ensure that all avenues and lines of investigation are fully exhausted, especially in the face of challenge. 

• Experienced, able to give confidence to senior stakeholders of a high level of competency and industry networking.

This role guide represents a summary of the main areas of activity for the role, however all team members at Selfridges are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.