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Retail Training Manager

Job Reference selfridges/TP/17/664

This job has been closed.

Number of Positions:
1
Contract Type:
Permanent
Salary:
Competitive
Working Hours:
37.5
Location:
London
Closing Date:
14/02/2019
Job Category:
Retail
Region / Division:
London - Oxford Street

Job Introduction

To support the on-boarding of new retail team members and develop the necessary capability to deliver an extraordinary experience for our customers through leading the Retail Trainers team.

To own and deliver extraordinary experiences for retail team members through leading the Retail Trainers team in delivering retail skills training and coaching on the job.

A bit about the role

This is a critical role in helping Selfridges to deliver an extraordinary team member experience for new joiners through leading a team of Retail Trainers. The focus is to provide retail team members with a tailored 12-week on-boarding programme to embed our unique service style through continuous coaching and on the job training.

To ensure that the team of Retail Trainers are effectively delivering on-the-job training, providing coaching, observations and feedback to enable new retail team members to offer extraordinary service to customers through all our channels. To work closely with the Retail L&D Manager in building bespoke learning solutions through the collation of key learning insights and continuous feedback. Working collaboratively with retail management to provide insight to senior management teams and retail L&D team.

A bit about you

  • Established Line manager with experience of coaching others for performance 
  • Experience of training and facilitating learning solutions
  • Excellent planning and organisational skills with experience of managing complexity
  • Experience of operating within a service-focused culture
  • Experience within retail
  • Ability to take a pragmatic approach to forward planning and to provide proactive solutions to ongoing business needs
  • Strong verbal and written communication skills
  • Excellent presentation skills and an engaging facilitation style
  • Strong interpersonal skills to engage with stakeholders
  • Ability to influence senior managers and key stakeholders appropriately
  • Ability to take a flexible approach, adjusting to changes in requirements as needed
  • Ability to work both independently as well as within a wider team, on site and remotely
  • Positive “can do” attitude
  • Self-aware and competent in giving and receiving feedback
  • Commercially aware
  • Experience of working with a diverse range of audiences

A bit about us

We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability.  In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for.

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this.  As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work