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Head of Digital Design

Job Reference selfridges/TP/49014/617

This job has been closed.

Number of Positions:
1
Contract Type:
Permanent
Salary:
Competitive
Working Hours:
37.5
Location:
London
Closing Date:
20/01/2019
Job Category:
Creative
Region / Division:
London - Wigmore Street

Job Introduction

Head of Digital Design,

SELFRIDGES, Wigmore Street

Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customers everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end.

We are looking for an exceptional Head of Digital Design, to lead Selfridges Digital Design team. Based in our London office and reporting in to the Multimedia Director, the Digital Design team sits within the wider Selfridges Creative team.

The Head of Digital Design will enhance and develop our digital offering by leading & shaping the Selfridges digital tone of voice aligned with the Director of Multimedia Creative’s vision across all Digital channels. We are looking for a talented individual, with strong fashion-led & user-centric aesthetic to bring Selfridges unique brand personality to life.

A bit about the role

Based in our Wigmore Street offices you’ll provide a unique and tailored service in our Creative team to customers both internally and externally, going beyond the ordinary to create memorable interactions and deliver. Our customers expect extraordinary service delivered by people with a genuine passion for what they do and to share their unparalleled level of knowledge whilst taking enormous pride in maintaining our exceptionally high standards.

Working in Creative you’ll share your knowledge through unique Selfridges stories.

 

Responsibilities:

  • Responsible for shaping the design look and feel of Selfridges.com and drive digital innovation with a user-centric & stylistic approach across our digital platforms aligned to the director’s vision.
  • Collaborate closely with our in-house Creative teams, UX and Development teams as well as our external stakeholders to deliver the digital experience for Selfridges.com.
  • Lead and manage a Digital team consisting of: 1 Digital Design manager, Senior Digital Designers & Artworkers.
  • Evolve brand’s digital handwriting and ensure smooth execution of all creative design output with a view to create industry-leading work.
  • Spearhead the digital transformation of the online experience as part of Digital Masterplan with external agencies.
  • Work closely with the Digital Masterplan steering committee to deliver the milestones.

Work across campaign, editorial & International projects including the management of Selfridges weekly site content delivery.

A bit about you

Your passion and confidence will set you apart and while consulting with the wider business you’ll take real pride in delivering a personalised and professional service

Skills & Experience:

  • Strong leadership ability in a complex and fast-paced environment.
  • Proven ability to drive change in a big organisation, with equal emphasis on process and outcome.
  • Significant experience managing digital design teams within fashion retail, preferably in an e-commerce environment.
  • Experience in building web pages, apps and proficiency in Animation/Motion graphics are an added bonus.
  • Ability to think strategically and translate creative ideas into commercial objectives.
  • Strong storytelling, communication and presentation skills.
  • Familiarity with the operations and procedures of a content production team
  • Knowledge of digital trends, omni-channel marketing, online media, social networks
  • Solid understanding and working knowledge of digital design including UI/ UX with a strong emphasis on mobile.
  • Proven background in designing high-quality content for premium brands with a strong portfolio showing visual and interactive design work.
  • Strong sense of ownership and able to apply consistent design standards across all digital outputs at Selfridges.
  • Attuned to both the Selfridges brand, its competitors, and the wider retail landscape of fashion, accessories, beauty, home, food and drink.
  • Cross functional working experience in BA, CX, UX/UI and front-end design functions is essential.

Minimum of 5 years of industry experience.

A bit about us

We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability.  In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for.

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this.  As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work