Supervisor - Brass Rail

A bit about the role

As a Supervisor in the Brass Rail located on the ground floor in our Foodhall will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands and a thorough knowledge of products, fashion or non-fashion.

You'll help us succeed in delivering a memorable experience by assuring clients using your confidence and creativity. Passionate about the restaurant industry and amazing service, you’ll always be up to date with the latest products and trends – while keeping a close eye on the competition, of course. Exciting and motivating your team will be your main focus, whether it’s through training workshops, group demonstrations or one-to-one mentoring. However you choose to do it, you’ll use your expert knowledge of trends, stock availability and computer reviews to enhance their product knowledge and service levels. Managing customer complaints with care and professionalism, you’ll make sure that every shopping experience with us is a positive one. Building strong relationships with other departments and working across functions will also be important, as will admin-based activities, such as organising deliveries and managing stock. Plus, your eagle eye for the latest new trends will make sure that we continue to optimise and exceed our sales targets.

A bit about you

Your personal flair, confidence and commercial awareness will set you a part. While consulting with customers or clients on a range of choices in Brass Rail you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion inside and out with a natural curiosity to discover and explore more about the restaurant trends and industry to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary shopping experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable skills in order to offer quality and reassurance to all of our customers.

Alongside knowing all there is to know about the latest offers, you’ll be a confident communicator so sharing your knowledge will be natural. A strong degree of commercial awareness will be a bonus, as will the ability to demonstrate initiative and spontaneity in challenging situations, both customer-facing and behind the scenes. Personable and positive, you’ll be able to resolve customer complaints and motivate your team.

A bit about us

This role’s key benefits includes 30 days holiday (including bank holidays), subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount! For more information on the full list of benefits we offer, go to the Salary & Benefits page.