Retail Senior Sales Consultant / Brand Specialist - Self Portrait

Job Introduction

Selfridges offers an unrivalled shopping experience with products ranging from high street to high end. Whatever it is our customers are looking for, it’ll be up to you to ensure they enjoy an exceptional level of service that keeps them coming back for more.

A bit about the role

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands and a thorough knowledge of products, fashion or non-fashion.

As a Brand Specialist you'll help us succeed in delivering a memorable experience by assuring clients using your confidence and creativity. Passionate about Self Portrait you’ll always be up to date with the latest products and trends – while keeping a close eye on the competition, of course. Exciting and motivating your team will be your main focus, whether it’s through training workshops, group demonstrations or one-to-one mentoring. However you choose to do it, you’ll use your expert knowledge of trends, stock availability and computer reviews to enhance their product knowledge and service levels.

Managing customer complaints with care and professionalism, you’ll make sure that every shopping experience with us is a positive one.

Building strong relationships with other departments, like Visual Merchandising, will also be important, as will admin-based activities, such as organising deliveries and managing stock.

Plus, your eagle eye for the hottest new menswear trends will make sure that we continue to optimise and exceed our sales targets.

A bit about you

Your personal flair and innate sense of style will set you apart. While consulting with customers or clients on a range of products in Self Portrait you’ll take real pride in delivering a personalised and professional service.

You’ll have genuine passion for Self Portrait inside and out with a natural curiosity to discover and explore more about womenswear to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary shopping experience to life.

As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable sales skills in order to offer quality and reassurance to all of our customers and maintain solid awareness of everything from runway shows to the moment the item hits our shop floor.

Alongside knowing all there is to know about the latest designer womenswear products, you’ll be a confident communicator so sharing your knowledge will be natural. A strong degree of commercial awareness will be a bonus, as will the ability to demonstrate initiative and spontaneity in challenging situations, both customer-facing and behind the scenes. Personable and positive, you’ll be able to resolve customer complaints and motivate your team.

A bit about us

Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.   The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909. The founder’s spirit of innovation and creativity lives on through its owners today.  Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries.   In 2016 Selfridges was the first ever store to be awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted ‘Best Department Store in the World’ award, underlining its place at the forefront of retail.