Information Desk Receptionist

Job Introduction

The Information Desk is the heart of Selfridges Oxford Street and is the first port of call for a fabulous shopping experience. We are looking for committed, dedicated, resilient, passionate and quick thinking people with a positive attitude and a passion for customer services. 

A bit about the role

• To act as the first point of contact for customers
• Deliver an extraordinary experience for all customers
• Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
• Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
• Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
• Make, tell and share stories

A bit about you

• To engage clearly, confidently and professionally with all customers, team members and managers
• To become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
• Customer centric: excellent in delivering world class service
• Ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
• To go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
• To understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
• Provide feedback from customers to the wider team to ensure increased service levels

A bit about us

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this.  Team members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every project.

Just as we create an extraordinary experience for our customers, we are dedicated to making Selfridges an exciting, inspiring and fun place to work. Being part of the Selfridges community offers many opportunities and unique experiences. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’