Retail Senior Sales Associate Women's

Job Introduction

Selfridges today is more than just the sum of its products - it's a shopping experience that promises to surprise, amaze and amuse its customers by delivering extraordinary customer experiences. Our people are central to us achieving this

A bit about the role

We are looking for a full-time Senior Sales Associate / Brand Specialist to join our amazing team on the third floor!

A bit about you

AREAS OF RESPONSIBILITY

CUSTOMER

• Deliver an extraordinary customer experience and style advice tailored to individual needs by being curious to understand your customer and offer additional services where appropriate
• Create an extraordinary selling experience for customers meeting sales, stock and profit targets
• Actively seek to develop knowledge of our customers, our products and our competitors
• Build on and grow clientele by building one to one relationships with customers and maintain this rapport so they are encouraged to return and are offered a bespoke shopping experience
• Achieve high personal productivity and encourage team to increase client list to creatively drive sales
• Manage customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
• Share expert knowledge and passion of other areas within Selfridges to customers
• Conduct refunds and exchange helping the customer to find another suitable item/product if necessary or alternatively offer our online services
• Expand customer to company relationship by utilising CRM (Customer Relationship Management)
• Make, tell and share stories

PEOPLE

• Work as one alongside Sales Associates, Consultants, Brand Specialists and Managers
• Excite and motivate wider team to deliver product knowledge, cascading this information via brand training workshops and group demonstrations
• Lead by example to inspire clientele
• Immerse in the Selfridges Communities and Networks
• Embrace and embed Selfridges values on a daily basis
• Use confidence to communicate with the team openly and with clarity
• Take responsibility for tasks that may go beyond the role expectation

PRODUCT

• Proactively develop excellent product knowledge by following trends and being aware of competitors
• Show passion and enthusiasm about products and services available
• Inspire customers with creativity throughout the sale or experience
• Assist and provide the team with daily and weekly sales figures and productivity reports
• Identify and understand department’s strengths with DM regularly while compiling opportunities
• Support Brand Specialists to achieve stock loss targets

ENVIRONMENT

• Offer and show respect in the environment within the store
• Take pride in ensuring the standards are adhered to every day, e.g. cleaning, tidying
• Replenish stock ensuring that all items/products are out on the shop floor
• Work collaboratively with direction from VM to ensure merchandise is put in size order and guarantee displays look appealing to customers
• Check sku tickets and ensure all items are tagged
• Follow health and safety procedures and security procedures
   

A bit about us

WHAT WE CAN OFFER YOU

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this.  Team members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every project.

Just as we create an extraordinary experience for our customers, we are dedicated to making Selfridges an exciting, inspiring and fun place to work. Being part of the Selfridges community offers many opportunities and unique experiences. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’