Retail Sales Associate Menswear

A bit about you

AREAS OF RESPONSIBILITY

CUSTOMER

• Deliver an extraordinary experience for all customers
• Meet sales & customer targets
• Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
• Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
• Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
• Conduct refunds and exchange helping the customer to find another suitable item/product if necessary or alternatively offer our online services
• Expand knowledge of customers by using the Customer Relations Management system (CRM)
• Conduct mail orders ensuring item/products gets to the customer in the most efficient way
• Make, tell and share stories

PEOPLE

• Work as part of a supportive team alongside Sales Associates, Consultants, Brand Specialists and Managers
• Take an active responsibility to welcome and on board new team members
• Immerse in the Selfridges Communities and Networks
• Embrace and embed Selfridges values on a daily basis
• Confidently communicate with the team openly and with clarity
• Take responsibility for tasks that may go beyond the role expectation
• Lead and inspire others and self in order to develop skills

PRODUCT

• Proactively develop excellent product knowledge by following trends and being aware of competitors
• Show passion and enthusiasm about products and services available
• Inspire customers with creativity throughout the sale or experience
• Follow stock loss procedures and be vigilant to the risk of the business

KEY COMPETENCIES

• Offer and show respect in the environment within the store
• Take pride in ensuring the standards are adhered to every day, e.g. cleaning, tidying
• Replenish stock ensuring that all items/products are out on the shop floor
• Work collaboratively with VM to ensure merchandise is put in size order and guarantee displays look appealing to customers
• Check SKU tickets and ensure all items are tagged
• Follow health and safety procedures and security procedures
• Take responsibility for reporting issues to facilities management and security when appropriate and identify