Deputy General Manager

Job Introduction

Selfridges Birmingham leads the way in providing an extraordinary customer experience through both world class service and an exceptional product offer. You’ll need a reputation built on exceptional leadership ability and impeccable service standards, and you’ll use these skills to ensure that the store stays at the forefront of Selfridges’ success.

A bit about the role

As the Deputy General Manager Sales for Menswear, Women's, Accessories and Beauty you will be responsible for all aspects of the range of departments (own bought and concession): sales, profit, costs, people, operation and product, by leading their Sales Manager team to deliver an extraordinary customer experience and high retail standards. Underpinning this is the ability to role model and promote the company values, to lead the team to live them and exceed individual and departmental indicators. This role reports directly into the General Manager with four Sales Managers reporting into them.

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands and a thorough knowledge of products, fashion or non-fashion.

A bit about you

With a projection of £100m turnover, you’ll need a strong leadership background gained in a high volume, fast paced environment. A background that will not only prove you know how to boost sales, control costs and stock, and increase profits, but that you’ve managed managers and are able to work with multiple concession brands at once. Commercially astute, you’ll have a creative, can-do attitude, plenty of ideas and a proactive approach to problem solving – especially when it comes to managing development projects. A key focus will be working with the buyers to shape the future brand strategy. Using your excellent communication skills you’ll be curious in building strong relationships with teams across the business – creating a smooth running operation that reinforces our reputation as a one of a kind retail experience.

You’ll have genuine passion for retail inside and out with a natural curiosity to discover and explore more about your area of expertise to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers and the wider team, while thinking creatively to bring their extraordinary experience to life.

A bit about us

Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.

They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.

Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.

This role’s key benefits includes 35 days holiday (including bank holidays), performance related bonus scheme, private healthcare cover, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount! For more information on the full list of benefits we offer, go to the Salary & Benefits page.