Sales Associate Menswear

Job Introduction

Selfridges offers an unrivalled shopping experience. Whatever it is our customers are looking for, it’ll be up to you to ensure they enjoy an exceptional level of service that keeps them coming back for more.

A bit about the role

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands and a thorough knowledge of products, fashion or non-fashion.

Working in the Menswear department, you’ll share your knowledge through unique Selfridges and brand stories, advise customers on their choices, and instinctively know what is suitable for each individual. Using your passion for what you do, you’ll work confidently with the Brand Specialists and Service Managers to deliver exceptional service and store standards. You will use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge.

A bit about you

Your personal flair and innate sense of style will set you apart. While consulting with customers or clients on a range of products, you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion for Menswear inside and out with a natural curiosity to discover and explore more about our collections to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary shopping experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable sales skills in order to offer quality and reassurance to all of our customers and maintain solid awareness of everything from runway shows to the moment the item hits our shop floor.

Alongside knowing all there is to know about the latest menswear products, you’ll be a confident communicator so sharing your knowledge will be natural. A strong degree of commercial awareness will be a bonus, as will the ability to demonstrate initiative and spontaneity in challenging situations, both customer-facing and behind the scenes. Personable and positive, you’ll be able to resolve customer complaints and motivate your team.

A bit about us

Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre.

Having won The Best Department Store in the World title three ceremonies in a row (2010, 2012 & 2014), Selfridges is renowned as being the premier destination for a truly extraordinary customer experience.

While our products attract millions of customers, it’s our people who keep them coming back for more. We understand the importance of great service, which is why we’re always looking for the very best retail talent around.