Personal Shopping Consultant, Digital - Mandarin / Cantonese speaker

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Contract Type:
Competitive plus benefits
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London - Oxford Street

A bit about the role

As Digital Personal Shopping Consultant you will acquire and contact customers via digital outreach, in store appointments and styling. You will combine both digital and in store shopping experience in one relationship.​

As Digital Personal Shopping Consultant you will:​

  • Utilise our online platform to identify clients and convert them into Personal Shopping clients​

  • Create unique selling experiences with our clients both on a digital platform & in person​

  • Deliver an exceptional service by using individual customer profiles to provide personal recommendations, demonstrating detailed product knowledge and an understanding of each client's style and requirements​

  • Keeping up to date with current trends and launches, you will use events and partnerships to build client relationships​

  • Aware of both your individual and deparmtental targets, you will work to achieve both your individual sales targets and wider KPIs​

  • Spot opportunities to improve business, customer service and retail standards. Implementing new and creative selling ideas​

  • Increase spend of individuals and develop customer loyalty by understanding their needs and upselling​

  • Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards

A bit about you

How you’ll do it…you will be;​

  • Known to be a sales and service expert​

  • Experienced in delivering in working within a sales driven environment with targets​

  • Fashion and product focused, understanding current fashion trends cultural behaviours and trends.​

  • Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience​

  • A keen eye for detail. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers​

  • Well informed. You are aware of store events, services and launches that may appeal to the Personal Shopping clients​

  • A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs​

  • An example of our values, a trusted and respected colleague​

  • Obtain, retain and acquire clients. You will understand the lifetime value of every client relationship​

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development