Personal Shopping Manager, Digital - Mandarin / Cantonese speaker

selfridges/TP/297/2229

Number of Positions:
1
Contract Type:
Permanent
Salary:
Competitive plus benefits
Working Hours:
37.5
Location:
London
Closing Date:
31/10/2021
Job Category:
Retail
Region / Division:
London - Oxford Street

A bit about the role

As Personal Shopping Manager – Digital, you will lead the Digital Personal Shopping Team and ensure that they maximise profitability, through building and maintaining excellent client relationships. You will be proactive in driving and developing future business and identify opportunities using external market trends and competitor insights.​

As Personal Shopping Manager – Digital you will:​

  • Support the wider Personal Shopping team by ensuring a seamless end to end service within the Digital Personal Shopping Team​

  • Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit ​

  • Role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues​

  • Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity ​

  • Create and take ownership of a clear plan to deliver results on time. Accountable for sales and profit targets, giving full consideration to both short and medium term opportunities, you will also ensure budget and payroll are in line with plan​

  • Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available​

  • Manage the systems within the department from Reflexis to booking systems, ​

  • Collaborate with various departments, working to deliver various clients requests, you know how build and maintain relationships throughout the business ​

  • Ensure that the department is fully compliant at all times with trading standards legislation, health & safety legislation and security standards

A bit about you

How you’ll do it…you will be:​

  • A sales and service expert. You know how to deliver exceptional service and cultivate client relationships, leading and coaching your team to do the same​

  • Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results ​

  • A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions​

  • A natural leader. Coaching team members to drive performance and enable change as well as supporting development ​

  • A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate​

  • Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate​

  • An example of our values, a trusted and respected colleague​

KPIs​
Sales - Total OB and concession sales (LY and Plan)​
People – Absence, turnover, engagement and pulse surveys​

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development