Personal Shopping Assistant

Job Introduction

Selfridges offers an unrivalled shopping experience with products ranging from high street to high end. Whatever it is our customers are looking for, it’ll be up to you to ensure they enjoy an exceptional level of service that keeps them coming back for more.

A bit about the role

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands 

Working as Personal Shopping Assistant, you will be supporting our shopper team you’ll share your knowledge through unique Selfridges and brand stories. The Assistant will support with booking clients and ensuring everything is to hand on the day for all personal shops. Using your passion for what you do, you’ll work confidently with the shopper and wider personal shopping team to deliver exceptional service and store standards. You will use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge.

A bit about you

Your personal flair and innate sense of style will set you apart. We are looking for someone who is organised to support with bookings and organisation of clients. You’ll have genuine passion for service inside and out with a natural curiosity to discover and explore more about all the brands we work with in store to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary shopping experience to life. 

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development