Head of Technology for Platforms

A bit about the role

As Head of Technology for Platforms, you will be directly accountable for owning the planning, delivery, engineering and operation of the technology underpinning Selfridges Platforms. This includes cloud hosting and modern server deployments, networks and communications, platform configuration and management, dev-ops services, integration capability and technology monitoring and analytics.

As a Head of Technology for Platforms you will:

Drive our Platforms function to deliver the activities, technologies and resources that facilitate and underpin our technology capabilities.

Lead and grow the capabilities of the team

Support and drive the team to build, operate and assure best in class reliability, capacity and security across our platforms.

Facilitate and enable the move to cloud technologies, introducing, implementing and operating best practice and evolving ways of working to take advantage of the improved technologies.

Manage partners, and budget and driving initiatives to review and recommend initiatives to improve service and secure savings.

Collaborate with and influence technology peers to own the overall solution design and implementation of our Platforms roadmap and strategy in collaboration with the Head of Programmes.

Collaborate with IT peers to Design & Build a 24/7 Operations function, integrated with the IT Service Desk, which appropriately supports our business outcomes.

A bit about you

Experienced. You have been part of a Technology and / or IT Leadership Team, helping define strategy, through to delivery. With a proven track record of driving change to business processes, services and systems for complex organisations through the effective use of technology

A great communicator. You have outstanding communication and influencing skills, with the ability to manage, engage and collaborate with a wide range of complex stakeholders, building a shared and compelling vision

An excellent manager of people who improves capability, builds a diverse and inclusive team and exhibits an engaging and adaptable style that connects with people at all levels

Data driven. With experience of using data to encourage innovation and track benefits

Customer focused. With a background in delivering high quality, customer focussed services in a complex and changing environment, providing effective scrutiny and demonstrating a practical approach to problem solving

A recognised leader in the field of Technology Platforms within the Retail sector

An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

A bit about us

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development