Sales Associate - Women's Dress Edit - Manchester


Job Introduction

Reports to:

Women’s Dress Edit Department Manager

Internal Customers:

Sales Associates/Consultants, Brand Specialists, Service Managers & Senior Management

External Customers:

Customers in store

Purpose of role:

To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories

Know The Role

We are looking for someone on a part-time basis (15 hours a week) for our amazing team on our Dress Edit area on Women's wear.  Preferably someone who is passionate about brands such as Rixo, Free People, Self-Portrait or similar!

 

 

Know What We're Looking For

KEY SKILLS AND AREAS OF RESPONSIBILITY

 

CUSTOMER

  • Deliver an extraordinary experience for all customers
  • Meet sales & customer targets
  • Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
  • Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
  • Share expert knowledge of women’s Dress Edit products and brands such as Self Portrait, Free People, Gianni, Rixo etc. and share passion of other areas within Selfridges to customers and colleagues
  • Conduct refunds and exchange helping the customer to find another suitable item/product if necessary or alternatively offer our online services
  • Expand knowledge of customers by using the Customer Relations Management system (CRM)
  • Conduct mail orders ensuring item/products gets to the customer in the most efficient way
  • Make, tell and share stories

 

PEOPLE

  • Work as part of a supportive team alongside Sales Associates, Consultants, Brand Specialists and Managers
  • Take an active responsibility to welcome and on board new team members
  • Immerse in the Selfridges Communities and Networks
  • Embrace and embed Selfridges values on a daily basis
  • Confidently communicate with the team openly and with clarity
  • Take responsibility for tasks that may go beyond the role expectation
  • Lead and inspire others and self in order to develop skills

 

PRODUCT

  • Proactively develop excellent Women’s Dress Edit product knowledge by following trends and being aware of competitors
  • Show passion and enthusiasm about the Dress Edit brands and services available
  • Inspire customers with creativity throughout the sale or experience
  • Follow stock loss procedures and be vigilant to the risk of the business

 

ENVIRONMENT

  • Offer and show respect in the environment within the store
  • Take pride in ensuring the standards are adhered to every day, e.g. cleaning, tidying
  • Replenish stock ensuring that all items/products are out on the shop floor
  • Work collaboratively with VM to ensure merchandise is put in size order and guarantee displays look appealing to customers
  • Check SKU tickets and ensure all items are tagged
  • Follow health and safety procedures and security procedures
  • Take responsibility for reporting issues to facilities management and security when appropriate and identify