Department Manager

Job Introduction

Are you a skilled retail manager? Could you build a successful department – in every sense? Do you insist on the highest standards?

Then you’re the kind of person we’re looking for.

A bit about the role

At Selfridges, it takes more than good figures to make a successful department. In this key role, you’ll make sure your area excels in every sense – not just sales, profit and costs, but team performance, customer service, stock and displays. In fact, you’ll look upon your department as your own personal business and take pride in its achievements. Ultimately, your aim will be to create an extraordinary experience for customers and your team. That means upholding high standards; inspiring your people; and putting our values front and centre. With your flexible, hands-on management style, your department will be an example for the rest of the business.

Leading amazing teams across the store with the most exciting and unique products , you will report directly into the Sales Manager and manage a team of Brand Specialists, Sales Associates and Sales Consultants.

A bit about you

An experienced retail manager, you can lead teams in fast-moving, high sales/volume business. You’re not afraid to join your people on the shop floor and you’re passionate about customer service. In fact, you insist on high standards all-round and combine this with pin-sharp commercial acumen. A role model for your team, you’ll show everyone what a great department looks like.

Some weekend working is essential, but as an experienced professional, you’ll understand and be flexible.

A bit about us

Our creative spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.

Our future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.

THE FUN STUFF

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

• Generous bonus and/or commission scheme
• Discounted gym memberships
• Pension contributions
• Annual travel pass and cycle to work schemes
• A volunteer day for all team members
• Access to a wide range of training programmes to help your career development