Systems Administrator

A bit about the role

To manage the maintenance and troubleshooting of the new Workforce Planning System.  This will be include dealing with resolution delivery, system queries and data processing. 

• Resolve any system queries arising from Reflexis as raised by stakeholders
• Support Workforce planning to ensure all queries are logged and raised in a professional manner. 
• Performance Root cause analysis and daily resolution of time card issues. 
• Creating and updating of training material.
• Managing and Testing updates.
• Partner with Workforce planning in new integrations and best practise.
• Business knowledge to recommend changes if necessary 

Production of management reporting and insights

• Create and develop appropriate reporting in line with the needs of the business and specific functions, e.g. Finance
• Develop insights that address key business issues

Identifying and solving workforce related business issues

• Proactively identify issues in Selfridges that can be addressed through optimised workforce planning
• Produce proposals and ideas that address these issues

A bit about you

If you’ve already worked within an workforce planning or system background, then that's great. But it’s more important that you are curious, enjoy teamwork, know how to build good working relationships.

Key Competencies

• System support / knowledge
• Experience in Workforce Planning
• Experience in trouble shooting.
• Analytical thinking.
• Ability to organise own time.
• Good Communication and interpersonal skills.
• Resilience and ability to work under pressure, manage a diverse workload ensuring deadlines are met.
• Flexible and open to change.
• Proactive team player.

A bit about us

With our Vision, to be the destination for the most extraordinary customer experience, innovative and iconic ways to make this a reality are never too far away. Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.

Whether you're looking for day-to-day insights into what it's like to work here, information on our different departments and the opportunities within them or what we are doing as a business, we have a number of channels you keep up with it all!

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