Safe Deposit Deputy Manager

A bit about the role

The Safe Deposit Deputy Manager will contribute to the delivery of world class service by ensuring that they are always available to both customers and visitors to the department. Ensuring accounts are opened and maintained to the highest standard and within the MLRO guidelines and that all policies and procedures are followed. The Safe Deposit Deputy Manager will be responsible for the day to day running of the department and take pride in ensuring that the customer experience is complimented by impeccable department standards, seamless operations and a team that have everything they need to consistently exceed our customers’ expectations.

A bit about you

You will have supervised a team and have worked in a admin, banking or security role. Using your in depth experience of complaint handling you will be able to drive excellent customer service throughout your team, leading an inspiring them.

Your confidence and initiative when dealing with customer will set you apart. You will ensure that all processes and procedures are correctly adhered to, including till procedures: cashing up, refunds and exchanges, security, health and safety. You will be responsible for reviewing and resetting procedures and you will take real pride in delivering a personalised and professional service. As the Deputy Manager you will have genuine passion for customer service with a natural curiosity to discover and explore more about the safety deposit business area.

A bit about us

A BIT ABOUT US

Our creative spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.

Our future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.

THE FUN STUFF

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

• Generous bonus and/or commission scheme
• Discounted gym memberships
• Pension contributions
• Annual travel pass and cycle to work schemes
• A volunteer day for all team members
• Access to a wide range of training programmes to help your career development